Frequently Asked Questions

LiveDGAP – Top 10 FAQs

1. How far in advance should I book services?

The earlier the better. Booking in advance guarantees availability, however LiveDGAP will always do its best to accommodate last-minute and same-day requests.

2. What if my flight is delayed?

No need to worry. Both our chauffeurs and our team monitor flights in real time and adjust pick-up times accordingly.

3. How do I find my chauffeur?

Your booking confirmation includes detailed meeting instructions and chauffeur contact details (sent 12–24 hours before the pick-up time). If you still have trouble locating your chauffeur, simply call our 24/7 number for immediate assistance.

4. Is gratuity included for all services?

Yes, gratuity is included as part of our all-inclusive pricing. Additional tips are optional and completely at your discretion.

5. Can I request a specific chauffeur?

Yes. We’ll do our best to fulfill your request. If your preferred chauffeur is unavailable, we’ll provide an equally qualified professional one.

6. How can I be sure my luggage will fit?

Each vehicle type has a set luggage capacity. Please choose your vehicle accordingly when booking, or contact us for advice if traveling with oversized or unusual items.

7. Do chauffeurs speak English in all destinations?

Most chauffeurs speak fluent or proficient English. In regions where English is less common, we ensure at least basic communication skills and will inform you at the point of booking if an English-speaking chauffeur is unavailable. Electronic translators can be used as an exceptional measure.

8. Can I bring my pet?

Yes. Pets such as cats and dogs are welcome if declared in advance and secured in a proper carrier.

9. What amenities are included in the vehicles?

Vehicles typically include water, mints, tissues, phone chargers, and Wi-Fi (where available). Specific requests can be arranged through our team.

10. What is a Meet & Greet service?

A premium airport service where a personal greeter assists clients with fast-track support (where available) through all formalities, luggage collection, and escort to or from the chauffeur — ensuring a seamless airport experience.

1. Reservations & Booking

How can I make, view, or modify my reservation?

You can make or modify a reservation by contacting our team at reservations@livedgap.com or by calling at 555-555-5555 and we’ll be happy to assist 24/7.

How far in advance should I book?

The earlier the better. Booking in advance ensures availability, especially during peak seasons. However, LiveDGAP will always do its best to accommodate last-minute and same-day requests.

What if I can’t locate my chauffeur?

Stay at your confirmed pick-up location, contact your chauffeur using the number provided, and keep your phone nearby. If you’re still unable to connect, call our 24/7 team for immediate assistance.

2. Corporate Travel

Should I provide the scheduled route in advance?

Yes when possible. Sharing your itinerary beforehand helps your chauffeur plan more efficiently, avoid traffic, and ensures the LiveDGAP team can monitor the service.

Can I change or extend my trip with the chauffeur directly?

You may inform your chauffeur or the LiveDGAP team, in both instances your booking details and billing will remain accurate.

Can I keep the same chauffeur for a multi-day trip?

Whenever possible, we will assign the same chauffeur for your multi-day journey. In rare cases, scheduling or personal circumstances may require a change of chauffeur.

Will my chauffeur wait if my flight is delayed?

Yes. Both our chauffeurs and team monitor flights in real time and adjust pickup times accordingly.

When will I receive my chauffeur’s contact details?

You will receive chauffeur details, meeting location, and any specific instructions 12–24 hours before your scheduled pickup.

3. Private Travel

Is there a mileage limit per hour of service?

Mileage allowances vary by destination. Typically, unlimited mileage applies on islands, while in other locations mileage averages between 10–40 miles / kilometres per service hour. This will be confirmed at the point of booking.

Can I request a specific chauffeur?

Yes, you can request a preferred chauffeur. If they’re unavailable, we’ll assign another highly qualified professional who meets LiveDGAP’s standards.

How can I be sure my luggage will fit?

Each vehicle type has specific luggage capacity. Select your vehicle based on your luggage needs during booking. For unusual or oversized items, contact us in advance.

Is tipping required?

No. Gratuity is already included in our all-inclusive pricing. While appreciated, additional tipping is optional and at your discretion.

Is there a mandatory rest period for chauffeurs?

While there is no universal requirement, LiveDGAP prioritises safety and ensures all chauffeurs have adequate rest in compliance with local labor laws.

Can children travel alone?

Children under 12 cannot travel alone. Those aged 12 and above may travel independently with proper authorization.

Can I bring my pet?

Pets such as cats and dogs are welcome if declared in advance. For safety, they must travel in an appropriate carrier.

4. Chauffeurs

How does LiveDGAP ensure chauffeurs are reliable?

Every chauffeur undergoes a rigorous vetting process, background checks, and continuous training to meet our standards of professionalism, integrity, and safety.

How are chauffeurs monitored?

We use advanced technology and regular evaluations to ensure consistent safety and performance.

What experience do chauffeurs need?

We look for proven driving ability, professionalism, and a strong commitment to client satisfaction, rather than a fixed minimum number of years.

Can chauffeurs work in multiple cities or drive different vehicles?

Most chauffeurs operate locally, but some are available for multi-city trips. Most are licensed for sedans, SUVs, and minivans; larger vehicles require special permits.

How can I provide feedback on my chauffeur?

You can share feedback directly with our team at any time.

5. Vehicles

What if my preferred vehicle is unavailable?

We will provide an equivalent or higher category vehicle, or work with you to find the best available and suitable option.

Can I request a specific make or model?

We’ll do our best to honour requests any request, however availability depends on the destination and type of service.

What amenities do vehicles include?

Most vehicles come equipped with water, mints, tissues, chargers, and Wi-Fi (where available). Specific requests can be made through our team

What is the average vehicle age?

Our fleet typically ranges from brand new to less than three years old vehciles.

Can I eat or drink in the vehicle?

Yes, but passengers are responsible for keeping the vehicle clean.

What is the smoking policy?

Smoking is strictly prohibited in all vehicles.

Does LiveDGAP serve passengers with mobility challenges?

We will do our best to assist, please let us know your needs in advance so we confirm availability of a properly equipped vehicle.

How is vehicle hygiene maintained?

Vehicles are cleaned thoroughly before and after each trip, following strict hygiene protocols.

Do you offer electric or armored vehicles?

Electric vehicles are available in select cities, while armored vehicles are offered in limited destinations. Contact us for availability.

Can you accommodate large groups?

Yes. We can coordinate multiple vehicles for groups of any size globally.

How do I arrange for tarmac pickup?

All tarmac pickups comply with FBO regulations. Where direct access is not possible, chauffeurs will meet passengers in the FBO lounge.

6. Locations

Do chauffeurs speak English everywhere?

In most destinations, chauffeurs speak fluent or proficient English. Where this is not possible, we ensure at least basic communication skills and will inform you at booking if no English-speaking chauffeur is available.

Is service quality consistent worldwide?

Yes. LiveDGAP maintains strict service standards globally. If these cannot be met in a location, we choose not to operate there.

How will I find my chauffeur at pickup?

Your booking confirmation as well as at the time the chauffeur’s details are communicated, we will include detailed meeting instructions and support contact information.

7. Experiences

Can chauffeurs suggest local attractions or restaurants?

While all our chauffeurs are locally knowledgeable and some may provide local recommendations, they are not official guides. For curated tours and recommendations, we suggest contacting professional agencies.

Do chauffeurs act as tour guides?

No. Our chauffeurs focus on premium transportation, not guiding services.

Are your prices all-inclusive?

Yes. Any additional charges (e.g., for special requests) will be communicated transparently within 24 hours of the service ending time.

8. VIP Meet & Greet

What is VIP Meet & Greet?

An airport service that ensures a smooth, stress-free airport experience, with a personal greeter assisting you from curbside to gate (or vice versa).

What is included on arrivals, departures, and connections?

Arrivals: Greeting at the aircraft exit or end of the airbridge, expedited or guided assistance with immigration and customs, luggage assistance (porters available as an additional price), and coordination and escort to your chauffeur.

Departures: Greeting at the vehicle, assistance with luggage and check-in, escorted or guided through security, and guidance to your gate.

Connections: Greeting at the air bridge, escorte through transfer formalities, and guidance to the departure gate. Car transfers between terminals can be arranged at an additional price.

Is fast-track included?

Where available, our greeters will provide expedited clearance through all formalities. Availability is dependant on the airport.

What if I cannot find my greeter?

Contact the greeter at the number provided. If unreachable, call our 24/7 team immediately.

Can the greeter assist with luggage?

They may coordinate with a porter but cannot carry bags themselves. Porters can be arranged at an additional price.

Can I book an electric buggy?

Availability varies by airport. Contact us to confirm.

Do I need to tip the greeter?

No, pricing is all-inclusive. Additional tips are at your discretion.

Can I travel with pets?

Yes, provided we are notified in advance. Local teams are experienced in handling pets and support animals.

What if I require special assistance (e.g., wheelchair)?

Wheelchair need to be arranged directly with your airline. Inform us when booking so we can support your journey accordingly.

How long does the service last?

Standard Meet & Greet services include up to two hours.

Will the greeter coordinate with my chauffeur?

Yes. Greeters liaise directly with chauffeurs to ensure smooth transitions.

9. Clients

What happens if my flight is delayed?

Our chauffeurs and our team monitor flight schedules in real time and adjust pickup times accordingly to avoid disruptions.

Can I cross international borders in a chauffeured vehicle?

Possibly. Contact us in advance to confirm. If possible, you are responsible for visas and necessary travel documents.

How does LiveDGAP protect passenger anonymity?

We enforce strict data security protocols, limit access to personal data, and employ encryption to protect passenger privacy. Please refer to our Privacy Policy.

Does LiveDGAP support corporate events and large groups?

Yes. We specialize in transportation solutions for meetings, trade shows, and large events, with tailored packages including on-site coordination and billing solutions.